MyEduDocs F.A.Q.

Basic Questions

Select your school and sign up. Once you have an account created, you can login with your email and password.

The zip code/postal code field can be left blank for countries that do not use them. 

You cannot use P.O. Box address for shipments within the United States. For international shipments, we strongly encourage not using P.O. Box addresses. You should make every effort to obtain a street address. A package addressed to a P.O. Box may experience delays, will not be covered by any UPS Service Guarantee, and will incur an Address Correction charge.

Shipping Questions

We use UPS’s shipping services. Cost is based on type of service requested (UPS 2nd or Next Day Air) and package destination location.

Shipping costs are based on where the package is shipping from and where the destination address is.

We accept Visa debit cards and all major credit cards (Visa, MasterCard, Amex and Discover). Should you require Paypal as an accepted payment, please contact us by a support request.

Log in to your MyEduDocs Dashboard or check the email account associated with the order. A tracking number is provided on your order history and sent via email. You can track your UPS order using the tracking number at the following link: ups.com/track.

Due to the numerous variables affecting delivery time, we cannot provide refunds for delayed deliveries. If you experience a substantial delay, please submit a support request.

Yes, all transactions take place over Secure Sockets Layer (SSL).

You can request for cancelation online. Follow the steps below:

1.Login to your MyEduDocs account

2.Click on the “Refund Request” on dashboard

3.Fill out form and reason for cancelation

4.Submit
Note:  If the shipment has already been processed, it cannot be refunded.

Please call the UPS International Customer Service Team at 800-782-7892. They should be able to assist. If you are unable to resolve the issue, please contact us via support

Since shipping charges are calculated based on the destination and type of shipment, you will need to submit a support ticket to cancel and refund the order. Meanwhile, you can submit a new order with correct shipping details.
Please note: An order cannot be cancelled or refunded after it has been completed/shipped.

Refund Policy

If the shipment has already been processed, it cannot be refunded. It is your responsibility to make sure your record is active prior to requesting shipping. MyEduDocs will not issue refunds for I-20 records that cannot be printed due to terminated or cancelled SEVIS records. To submit a refund request for review, please present your case (with all relevant details) here: